Shipping & Delivery Policy

Effective date: 1 May 2025

MARKMART DIGITAL SOLUTIONS PRIVATE LIMITED
Website: https://markmartdigital.com

This Shipping & Delivery Policy explains how MARKMART DIGITAL SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “us” or “our”) processes and delivers purchases made through its website or authorised ordering channels.

1. Scope

This policy covers physical products, digital products and services, as applicable to the offering purchased.

The relevant product page, order confirmation or agreed service proposal will specify the delivery method, applicable charges and estimated timeline. Material changes to an accepted order will be communicated for your agreement.

2. Delivery Locations

Physical delivery is available across serviceable PIN codes in India, subject to confirmation of the delivery address and PIN code before purchase (including through pin-code checks at checkout where available).

Digital products and services, where offered, are available to customers in India, subject to any disclosed technical or legal restrictions.

We will not knowingly accept an order for an unsupported location without first explaining the available arrangements.

3. Order Processing

Orders are processed after payment confirmation and receipt of the information required to fulfil the purchase.

Standard Processing Time: 1–2 business days.
Business Days: Monday to Saturday, excluding applicable public holidays.

A payment acknowledgement confirms receipt of payment; dispatch or service commencement will be communicated separately where applicable.

If information is missing, we will contact you and explain how this affects the delivery schedule.

4. Physical Product Shipping

This section applies only to physical products.

Orders are shipped through authorised courier and logistics partners selected for the destination and package type.

Estimated Delivery Time: 5–7 business days after dispatch for most locations. Remote or difficult-to-serve locations may take longer; any product-specific or location-specific estimate will be disclosed before payment where applicable.

If an order is sent in multiple shipments, we will provide available shipment details. Any additional charge for split delivery requires your prior agreement.

5. Shipping Charges

Shipping charges are calculated at checkout based on order value, destination and applicable offers, and are displayed before payment. Free-shipping promotions apply only where expressly stated.

Applicable delivery charges and any optional expedited delivery fees will be displayed before payment. No additional delivery service will be charged without your agreement.

Where international shipping is offered, responsibility for customs duties, import taxes and clearance charges will be disclosed before purchase.

6. Tracking and Dispatch Updates

Where tracking is available, we will share the courier name and tracking reference through email, SMS and/or your customer account after dispatch.

Tracking information may take time to appear in the courier’s system. If tracking remains unavailable or shows an unexpected status, contact our support team with your order number.

7. Digital Product Delivery

This section applies only to electronically supplied products.

Digital products, access credentials or download links are delivered through your registered email and/or customer account / secure download link.

Standard Digital Delivery Time: within 24 hours after payment confirmation and completion of any disclosed verification requirements.

Please check your registered email address, including spam or junk folders. If access has not arrived within the stated period, contact us for assistance.

No physical shipping charges apply to electronically delivered products.

8. Service Delivery and Project Milestones

This section applies only to services.

For customised or project-based services, delivery means completion or handover of the deliverables identified in the agreed scope.

The proposal or order confirmation will specify:

• The deliverables and delivery method.
• Information or approvals required from the customer.
• Project milestones and completion dates.
• Any agreed review or revision process.

If delayed customer inputs affect a milestone, we will explain the impact and communicate a revised schedule. Additional work, charges or material scope changes require agreement.

Delivery of a file or completion notice does not, by itself, establish that every contractual obligation has been fulfilled.

9. Delivery Address and Contact Details

Please provide a complete and accurate address, PIN code, email address and phone number, as required for your purchase.

Address corrections should be requested promptly. Changes after dispatch may not be possible.

If an address change affects delivery charges or timing, we will explain the revised arrangements before proceeding.

10. Failed Delivery and Redelivery

A delivery attempt may fail because the address is incomplete, the location is inaccessible or an authorised recipient is unavailable.

We will review the delivery status and explain the available options, including another attempt, collection or return to the sender.

Any proposed redelivery charge must be reasonable, consistent with the terms disclosed before purchase and communicated for your agreement. We will not charge you for redelivery caused by our own error.

An unsuccessful delivery does not automatically result in forfeiture of the amount paid.

11. Delayed or Missing Deliveries

If an order does not arrive within the stated delivery schedule, contact us with your order number.

We will investigate with the delivery partner, share available updates and explain the appropriate resolution. Depending on the circumstances, this may include delivery, replacement, cancellation or refund.

Weather events, transport disruptions and other exceptional circumstances may affect delivery. Such circumstances do not automatically remove our obligations or your rights under applicable law.

12. Orders Marked Delivered but Not Received

If tracking shows delivery but you have not received the order, please notify us promptly.

You may check whether an authorised household member, reception desk or other designated recipient accepted it. We will also investigate available delivery records with the courier.

A tracking status alone will not prevent us from reviewing a non-receipt complaint.

13. Damaged, Incorrect or Incomplete Orders

Please contact us promptly if an order arrives damaged, contains an incorrect item or is missing components.

Provide your order reference and relevant photographs or other available evidence. An unboxing video is not a mandatory condition for raising a complaint.

Where reasonably possible, retain the packaging until we provide further instructions. A claim will not automatically be rejected solely because the original packaging is unavailable.

Returns, replacements and refunds will be handled under our Return, Cancellation & Refund Policy and applicable law.

14. Delivery Confirmation and Customer Rights

A signature, OTP or electronic delivery confirmation may be used to record receipt. It does not waive a claim concerning a concealed defect, missing contents or a product that differs from its description.

We remain responsible for our obligations even where a third-party delivery or technology provider assists with fulfilment.

15. Cancellations, Returns and Refunds

For cancellation before dispatch, returns after delivery or refunds for non-delivery, please refer to our Return, Cancellation & Refund Policy.

Nothing in this Shipping & Delivery Policy limits mandatory rights under applicable Indian consumer protection laws.

16. Contact and Grievance Support

For shipping, tracking or delivery assistance, contact:

MARKMART DIGITAL SOLUTIONS PRIVATE LIMITED
Support Email: markmart608@gmail.com
Support Phone: +91 9667690933
Registered Address: I-FLOOR 106, ROYAL RAJ VILAS, Udaipur City, Girwa, Udaipur – 313001, Rajasthan, India
Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST (closed on public holidays)

For unresolved complaints:

Grievance Officer: Authorised Grievance Desk
Grievance Email: markmart608@gmail.com
Grievance Phone: +91 9667690933

You may also visit our Contact Us page.

17. Policy Updates

Updates will be published with the applicable revision date. Changes will not retrospectively reduce the delivery commitments or rights associated with an existing purchase.